Returns
What is your general refund policy?
As our product is perishable, baked and decorated by our skilled staff, our refund policy is as follows:
As our product is perishable, baked and decorated by our skilled staff, our refund policy is as follows:
- If you do not pick up your order, we do not give a refund. If you need it at a later date, you will have to pay for both. We cannot resell any product that is not picked up by the customer.
- If there is a defect in your product please return it promptly, or the portion remaining, within a day of pick up. In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency. We retain the right to judge our product quality for ourselves.
- If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.
- Cancellations and/or changes for decorated cake orders, must be made at least 2 business days in advance of the scheduled pick up time.
- No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance.
